Locked out (only for rooms with mobile access)

If you use a digital key, go to your keyfriends, they can let you in. If you don't have keyfriends, ask a neighbour to become your -temporary- keyfriend. This is the fastest -and free- way to get back in!

Restarting your phone can also help.

VMB exclusion service

• Lieven de Key (including administrator) cannot help you with a lockout.
• VMB's lockout service is available outside office hours, 7 days a week.
• After calling, the service costs are €75.00 (an additional surcharge is possible, see below).
• VMB can only grant one-time access to your room.

The VMB Lockout service is available when:

• You are the tenant of the room/studio (PLEASE NOTE: the tenant must be present in person!).
• You are in your building
• You can show an official identity document*.
• You can email a copy of your tenancy agreement to VMB Lock out service.
• You are willing to pay the costs (minimum amount €75.00)**

How do you use the lock-out service?

STEP 1: Call the VMB External Termination Service (see call button above)

State your full name, address, date of birth and telephone number and inform VMB of the exclusion.
If you call from a different phone number because you left yours in the room, then please also give the number you are calling from!

STEP 2: Use the contact form below.

STEP 3: VMB will make an appointment with you (usually within 90 minutes). As soon as the VMB arrives, you (the tenant) must show your ID.* After the ID check, the VMB will let you in.
If the VMB cannot find you, they can try calling your mobile phone. We therefore recommend that you provide a phone number where you can be reached at that time.

* Official ID:

• Passport or European identity card.
• Did you leave your ID in the room? The VMB will ask a few questions to check the information on your tenancy agreement (you still have to show your ID after entering your room).

** Payment

• The rate of €75.00 is non-negotiable and cannot be adjusted. If you are not present at the agreed time, the costs may be higher based on the hourly rate of €75.00.
• The lock-out costs must be paid to Lieven De Key: we will send you the payment link by email a few days later. The lock-out service must be paid for within 48 hours.
• A payment reminder costs an additional €10.00 per reminder.