Locked out (only for rooms with mobile access)

If you use a digital key, go to your keyfriends, they can let you in. If you don't have keyfriends, ask a neighbour to become your -temporary- keyfriend. This is the fastest -and free- way to get back in!

Restarting your phone can also help.

VMB Lockout service

• Lieven de Key (including administrator) cannot help you with a lockout.
• Lockout service from VMB is available outside office hours, 7 days a week.
• After calling, the service fee is €67.00 (additional surcharge possible, see below).
• VMB can only give one-time access to your room.

The VMB Lockout service is available when:

• You are the tenant of the room/studio (PLEASE NOTE: the tenant must be present in person!).
• You are in your building
• You can show official proof of identity*.
• You can e-mail a copy of your rental agreement to VMB Lock out service.
• You are willing to pay the fees (minimum amount €67.00)**

How do you use the lockout service?

STEP 1: Call the VMB External Locking Service (see call button above)

Please include your full name, address, date of birth and phone number and inform VMB of the exclusion.
If you are calling from another phone number because you left yours in the room, please also provide the phone number you are calling from!

STEP 2: Use the contact form below.

STEP 3: VMB will make an appointment with you (usually within 90 minutes). Once VMB arrives, you (the tenant) must show ID.* After the ID check, VMB will let you in.
If VMB cannot find you, they may try to call your mobile phone. We therefore recommend that you provide a phone number where you can be reached at that time.

* Official ID:

• Passport or a European identity card.
• Did you leave your ID in the room? VMB will ask a few questions to check the information on your rental agreement (you still have to show your ID after entering your room).

** Payment

• The rate of €67.00 is non-negotiable and cannot be adjusted. If you are not present at the agreed time, the cost may be higher based on the hourly rate of €67.00.
• The lock-out fee must be paid to Lieven De Key: we will send you the payment link by e-mail a few days later. The lock-out service must be paid within 48 hours.
• A payment reminder costs an additional €10.00 per reminder.