Check-in

Step 1 - Register your digital key - before your arrival!

Keyless room access: Using the keyless system, you have the flexibility to enter your room at any day and hour after the start of your rental period. Keyless registration emails are sent two weeks before the start of your leases.

Rooms for couples: register your partner as a key friend

Step 2 - Access to your room

Access time: tenants can check in themselves using our keyless system. Access to your room starts at 15:00 on the day your tenancy starts, no earlier.*

* Exception: Crossroads-Teleport Boulevard accommodation, is new and check-in from 10am on 29 January 2025.

Step 3 - Check your inventory on arrival.

We kindly ask you to check your inventory on arrival. If your room is overlooked or if bedding is missing, please report it immediately as a 'cleaning issue'.

Step 4 - Is something missing or not clean?

• Last-Minute Bookings: If you booked within 72 hours prior to the start of your lease, please contact us if you didn't receive an invitation to register keyless and we will send you the registration e-mail manualy. Share your contract number and relevant information when communicating with us. Entrance will not be possible without this step.
• We strongly advise new tenants to check in during office hours, especially for the first time. Our office can only assist during office hours (Monday to Friday, 9 AM to 5 PM).

Refer to the Keyless FAQ and help button provided below. Should you encounter difficulties with the keyless system, consider seeking help from a neighbor or contacting the RA team or caretaker via email (details below).

Arrive outside office hours? Contact RA’s in advance to inform them of your expected arrival time.